Our Mission
Northern Nevada Medical Center's mission is to care for our patients, staff and physicians like family. We are dedicated to delivering the best healthcare to each and every individual we serve.
Our Values
Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician. We treat others the way we want to be treated.
Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patients’ lives.
Quality: We strive to provide the highest quality patient care possible.
Ethics: We conduct our business according to the highest ethical and moral standards.
Respect: We promise to honor the dignity, individuality and rights of everyone.
Service Excellence: We are committed to providing personalized and professional service to exceed the expectations of those we serve.
Innovation: We continually invest in technology advances and process improvement to develop new and better ways of delivering the highest quality services.
Our Vision
Northern Nevada Medical Center’s vision is to be the hospital of choice for patients, staff and physicians.
PRINCIPLES
We are committed to providing healthcare services that patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of and investors seek for long-term results. We will realize this vision through our commitment to the following principles:
Service excellence — We will provide timely, professional, effective and efficient service to all of our customer groups.
Continuous improvement in measurable ways — We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services, and measure our progress.
Employee development — We understand that the professionalism and drive of our people are the most important factors in the quality of the service we provide. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company.
Ethical and fair treatment of all — We are committed to forming relationships of fairness and trust with our patients, purchasers of our services, and our employees. We will conduct our business according to the highest ethical standards.
Teamwork — We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement.
Compassion — We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families that rely upon us are fellow human beings and they will receive respectful and dignified treatment from all of our people at all times.
Innovation in service delivery — We will invest in the development of new and better ways of delivering our services.
Education and research — We will pursue continuous improvement in knowledge and the understanding of the scientific basis for disease, disease prevention and health promotion in the communities we serve.
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